Privacy Policy

This is the privacy notice of Eminox Group of Companies.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

1. Who we are

Hexadex Limited (“we”, “our”, “us”, “Hexadex”) has four (4) UK subsidiaries: Eminox Limited; Teconnex Limited; Ceramex Limited; and CWM Automation Limited. We refer to these companies as ‘Hexadex’ in this Privacy Policy.

2. The type of personal information we collect

By using our website, you confirm that you have read and agree to this Privacy Policy and consent to use of your personal information in the manner described below. We currently collect and process the following information:

3. How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Performance of a contract with you.
• Legitimate reasons.
• Legal obligations.
• Consent

We use the information that you have given us in order to:

• Contact you based on the forms you complete on our website.
• Inform you about updates to our web site or our range of products and services from time to time.
• Process orders and manage of our relationships with you.
• Carry out administration of our website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
• Send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on any data you have inputted.
• Use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing.

We may share this information with:

• Other Hexadex companies, on the basis of information you have requested.
• Any company you have consented to sharing the data with.
• Companies who work on behalf of Hexadex in order to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.)

Direct marketing

Whilst completing the “Contact Us” form on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from Hexadex via EMAIL, TELEPHONE and/or POST.

We may also analyse your personal information to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by following any opt-out links within any marketing communication sent to you or by contacting us at [email protected].

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes

Cookies

For more information about the cookies we use and how to change your cookie preferences, please see the relevant policy on the website.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected].
• We have a contractual obligation.
• We have a legal obligation.
• We have a vital interest.
• We have a legitimate interest.

4. How we store your personal information

Your information is securely stored in Hexadex-approved systems and cloud services, including Microsoft 365 and other business platforms used by the Hexadex group. These systems are hosted in secure data centres, with access restricted to authorised personnel and protected by appropriate technical and organisational controls

We keep the personal information collected for a reasonable time period and for as long as it necessary in accordance with the law. We will then dispose this information in accordance with our Data Retention Policy, a copy which you can request at [email protected].

The data we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). Your data may be processed by staff operating outside the EEA who work for us or for one of the third parties to whom we may disclose your personal data (as set out above). We will only transfer your data outside of the EEA where we have taken appropriate steps to make sure it is carefully protected, for example by entering appropriate contracts approved by data protection regulators with those relevant third parties.

5. Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

6. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected] or in writing as follows:

The Company Secretary, Hexadex Limited, The Old Court House, 24 Market St, Gainsborough, Lincs, DN21 2BE.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk