TELEMETRY CO-ORDINATOR

Description

The Eminox Group is part of Hexadex Limited, who is a global group of engineering companies and are majority employee owned, with headquarters in Gainsborough, Lincolnshire, UK.

Our culture is guided by our company values which promote authenticity, continuous improvement, customer service and respect for our people, partners and customers. We are committed to operating with a clearly defined purpose and being an employer, customer, and supplier of choice to support our business and achieve long-term sustainable success.

The Eminox Group comprises of three companies; Eminox Ltd, Ceramex Ltd and SaveGuard and we supply products and services, globally from our manufacturing facilities in the UK (HQ), Europe, North America and Asia.

Eminox designs market-leading exhaust aftertreatment systems which use innovative diesel particulate filter (DPF) technologies and the latest SCR technology to reduce harmful pollutants from heavy-duty equipment and vehicles across multiple sectors including OEM and Aftermarket.

Ceramex is a leading international supplier of DPF remanufacturing and cleaning services to major OEMs with facilities across the UK, Europe, Japan and North America.

In 2024 Eminox acquired SaveGuard which designs and manufactures highly technical and innovative thermal and acoustic insulation products to OEMs. These products and solutions expand the Eminox Group’s value offering and enhances the technological capabilities with a wide range of automotive products used in high tech exhausts.

The role of the Telemetry Co-ordinator will support all Telematics related activities for Eminox’s Service and Aftersales customer fleets which operate vehicles and non-road equipment retrofitted with our exhaust technology which is monitored via Telematics.

The postholder will be part of Aftersales Department providing support and data to facilitate in service performance data, diagnostics to facilitate maintenance and repairs that will ensure the systems operate to high emission reduction levels recognised standards that enable them to enter and operate in Low emission cities and area. The postholder will manage the day-to-day requirements and provide both internal and external customers with the necessary information to maintain compliant low emission vehicles.

Key responsibilities: 

• • Reviewing customer telematics requests, providing reports as required.
  • Ensure customer subscriptions are maintained, working with the CRM to allow timely quotation. Co-ordinate customer access and log in control to the telemetry portal
  • Conduct end user training on how to use customer interface on the portal to access their data
  • Working with the Aftersales Manager proactively reviewing telematics to identify and maximise the performance of the Eminox systems, generating additional aftersales revenue.
  • Working with our Software Partner to ensure the telematics system is up to date, units activated / de-activated as required and invoicing aligned.
  • Manage the Eminox database.
  • Ensuring telematics data is reflected within the company business system (IFS).
  • Document/review the telematics process and create work instructions, as required, for each process step.
  • Maintain and report out the metrics for the telematics (Subscription revenue, Maintenance cost, active account, etc) to Aftersales service manager monthly.
  • Collate telematics data for field trials for review by engineering team.
  • Support Regulator requests to provide data for organisations such as DfT and EST that mandate the use of telemetry in Clean Air zones
  • Validate monthly subscription and data charges against supplier invoices
  • Provide up to date subscription data including contract terms to internal Sales and Finance departments for Sales forecasting and Monthly revenue draw down procedures
  • Use Power BI reporting tools to produce customer and business dashboards with KPIs to improve data and services we provide to end users

Understanding and adherence to the following:

• H&S policy and procedures (made available through Induction/X Drive/H&S Department)
• Eminox business quality standard (IATF & ISO 9001) (Induction/Manager/Quality department)
• Eminox Business Excellence Model (Induction/Manager/Quality department)
• All Group and Eminox policies and procedures (Available through Induction/SharePoint/HR Department)

And in addition:

• Understand risk management in the context of IATF as applies to this role 
• Demonstrate and uphold the company values
• Demonstrate a pro-activeness towards personal development

Key skills: 

• Excellent communicator at all levels.
  • Ability to interpret technical information to produce call out and field works orders
  • Ability to train and transfer knowledge to others.
  • Be able to present information to colleagues and customers effectively.
  • Have a can-do attitude and react to pressure.
  • Able to work in a team environment as well as independently.
  • Analytical thinker able to process and understand data with excellent problem-solving skills.
  • Organisation skills and ability to prioritise tasks daily.
  • Attention to detail and ability to process map.
  • Confident professional manner and ability to deal with customers and suppliers.
  • Computer literate (Microsoft Office in particular Excel/Outlook and Power Bi).
  • Self-driven and ability to manage your own workload.

In line with our company values all post holders should demonstrate the Eminox core skills and attributes:

Core skills

• Ability to introduce new methods and ideas ensuring a continuous improvement ethos
• Demonstrates attention to detail through all stages of processes
• Can work and communicate effectively with others
• Understands and delivers customer requirements

Core attributes

• Demonstrates integrity by doing the right thing all the time
• Demonstrates energy and determination
• Takes accountability and responsibility
• Values others and common courtesy 
• Holds a completer finisher mentality
• Recognises the value of teamwork